Privacy Policy & Communication Terms

Effective Date: April 2026
Business Name: Roof Master Lubbock
Website: https://www.roofmasterlubbock.com/

1. Introduction

At Roof Master Lubbock, we provide professional roofing and construction services including inspections, repairs, replacements, and storm damage solutions for residential and commercial properties.

As part of delivering these services, we collect and manage certain information to ensure accurate estimates, proper scheduling, and quality service.

This policy explains how we collect, use, and protect your information when you interact with our website, request services, or communicate with our team.

By using our website or submitting your information, you agree to the practices outlined below.

2. Communication & Service Interaction

When you contact or work with us, you may receive communication related to:

  • Roof inspections and estimate scheduling

  • Project updates and timelines

  • Insurance claim assistance coordination

  • Customer support and follow-ups

  • Post-project feedback and review requests

  • Limited service-related promotions

Communication methods may include:

  • Phone calls

  • SMS / MMS (text messaging)

  • Email

  • Website forms or AI-assisted tools

Message frequency depends on your project and interaction.

Standard carrier and data rates may apply.

3. Consent & Opt-Out Options

You provide consent when you:

  • Submit a contact or estimate form

  • Request roofing services or inspections

  • Communicate with our team directly

You may opt out at any time:

  • Text Messages: Reply STOP

  • Help: Reply HELP

  • Direct Contact: Request removal from communications

Please note: Active project communication may still be necessary to complete services unless canceled.

4. Information We Collect

A. Information You Provide

We may collect:

  • Name, phone number, and email

  • Property address or job site location

  • Roofing concerns (damage, leaks, replacement needs)

  • Insurance claim details (if applicable)

  • Messages, notes, and service requests

B. Automatically Collected Data

When you visit our website:

  • IP address and general location

  • Device and browser type

  • Pages visited and time on site

  • Interaction behavior (clicks, forms, navigation)

C. Property & Project Data

Due to the nature of roofing services, we may also collect:

  • Roof condition and inspection findings

  • Measurements and structural details

  • Photos or documentation of damage

  • Project history and service records

This helps ensure accurate estimates and long-lasting roofing solutions.

5. Cookies, Tracking & Analytics

We may use tools such as:

  • Google Analytics

  • Advertising platforms (Google Ads, Meta)

  • Call tracking systems

These tools help us:

  • Understand website traffic

  • Measure marketing performance

  • Improve customer experience

You can manage cookies through your browser settings.

6. How We Use Your Information

We use your information to:

  • Provide inspections, estimates, and roofing services

  • Coordinate scheduling and project timelines

  • Assist with insurance claim processes

  • Improve service quality and customer experience

  • Monitor marketing and website performance

  • Maintain secure business operations

We do not sell personal information.

7. Text Messaging Privacy

If you opt into messaging:

  • You may receive updates, reminders, or follow-ups

  • Message frequency varies

  • You can opt out anytime

Important:
Your mobile information is never sold or shared for marketing purposes.

We only share data with service providers necessary to deliver communication or when required by law.

8. Sharing of Information

We only share information when necessary:

Service Providers

We may work with trusted partners for:

  • Website hosting

  • Communication systems

  • Analytics and tracking tools

These providers are required to protect your data.

Insurance & Project Coordination

If applicable, limited information may be shared with:

  • Insurance companies

  • Adjusters

  • Project-related coordination teams

Only the necessary information is shared to complete your project.

Legal Requirements

We may disclose information if required to:

  • Comply with laws or legal requests

  • Protect our business and customers

  • Prevent fraud or misuse

9. Data Security

We take reasonable steps to protect your information, including:

  • Secure systems and monitoring

  • Controlled access to data

  • Routine updates and security practices

However, no system is completely secure.
Avoid sending sensitive information through unsecured channels.

10. Third-Party Links

Our website may include links to third-party platforms.
We are not responsible for how those platforms handle your data.

11. Data Retention

We retain information only as long as necessary to:

  • Complete roofing projects and services

  • Maintain records

  • Meet legal obligations

When no longer needed, data is securely deleted or anonymized.

12. Your Rights

Depending on your location, you may have the right to:

  • Access your personal data

  • Request corrections

  • Request deletion

  • Opt out of certain communications

To make a request, contact us directly.

13. Children’s Privacy

Our services are not intended for individuals under 18.
We do not knowingly collect personal information from minors.

14. Policy Updates

We may update this policy as needed.
Changes will be reflected by the updated effective date.

15. Contact Information

For questions regarding this policy:

Roof Master Lubbock
Website: https://www.roofmasterlubbock.com/
Phone: (806) 780-7663
Service Area: Lubbock and surrounding West Texas areas